Our Story

Care Design New York was created with the involvement and participation of over 70 agencies with long and successful histories of specializing in the provision of services to children and adults with Intellectual and/or Developmental Disabilities (IDD). Our story is rooted specifically in the provision of Medicaid Service Coordination. The agencies recognized that with the requirement for New York State to provide Medicaid Service Coordination in a conflict-free way, and to increase the provision of that service to a more elevated “Care Management”, they wanted to be involved and on the forefront of that transformation. We are stronger with the involvement of all of our partners. One in particular, Partners Health Plan (PHP), is the only managed care health plan for individuals with IDD in New York State. Our mission is to assist individuals with intellectual and/or developmental disabilities to get the supports and services they need to live a quality life.

Our Beliefs and Values

We believe that all services available to families and individuals with developmental disabilities should be:

  • Person centered
  • Holistic individualized
  • Responsive to changing needs
  • Culturally sensitive and ethnically diverse provided right in your community based on individual choice

Our Mission

Our mission is to assist individuals with Intellectual and/or Developmental Disabilities to get the supports and services they need to live a quality life.

We have many experienced, talented and committed employees planning to join our workforce. Here are the comments from the employees who submitted CDNY Employee Transition Form.

  • I look forward to continuing my relationships and helping the people I support, live quality and enriched lives.
  • I am passionate about the services I provide and am a strong advocate for the people I support.
  • I am a competent and extremely hard worker as I am dedicated and committed to my work.
  • I have establish wonderful relationships with my clients, feel honored to work with them and their expressing appreciation for my hard work in helping them obtain services makes my job worthwhile.
  • My entire career has been devoted to working with people with intellectual, developmental and mental health disabilities.
  • I've always said that Service Coordination means, "at your service;" there's nothing, or very little, that MSCs haven't done, or really are unable to do (as long as it's safe and legal.).
  • At this juncture, I would like very much to continue to utilize my administrative, organizational and advocacy skills to serve and support individuals and their families within the Care Design NY network.
  • I'm well-organize and details person with lots of patient, fast learner as well as self-motivated, and great team player with positive attitude


At Care Design New York, rest assured that we will help you; we will advocate with you, and for you, to have access to the most integrated services and all the information you need to make informed choices for a meaningful life.
Contact Us

Corporate Office Location
8 Southwoods Blvd
Suite 110
Albany, NY 12211
(518) 235 -1888

Care Design NY Emergency After Hours On-Call

Please only use number for urgent matters that cannot wait until the next business day.

The emergency after hours number will only be in operation after 5pm to 8:30am on business days and 24 hours per day on weekends and Care Design NY holidays. Please use our office lines during normal business hours.

Care Design NY Compliance Hotline

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.



Capital District                           
8 Southwoods Boulevard
Suite 110
Albany, NY 12211

Lower Hudson Valley
86 Main Street
3rd Floor 
Yonkers, NY 10701

460 W 34th Street
12th Floor
New York, NY 10001

Upper Hudson Valley
2070 Route 52
Building 330D 2nd Floor
Hopewell Junction, NY 12533

Long Island
1 Michael Avenue
Farmingdale, NY 11735

North Country
107 Hammond Street
Plattsburgh, NY 12901

44 Court Street 
9th Floor
Brooklyn, NY 11201

© 2017 Care Design New York