Individuals & Families

Individuals and families are at the center of all we do at Care Design New York. You can expect that we will assist you, and advocate with and for you, to ensure that you have information and resources to make informed choices in your life.

We will work in partnership with you to achieve the life you desire ensuring that you have access to the support and services that are needed by providing Health Home Care Management. This newly designed service is a new way to coordinate care, combining developmental disability services and supports with health, wellness and behavioral health services.

Starting in April 2018, your Medicaid Service Coordinator (MSC) will contact you to review your Care Coordination Organization (CCO) options. Your MSC will work with you to enroll you in the Care Coordination Organization of your choice. We welcome the opportunity to work with you!

Care Design NY Is committed to sharing information with individuals and families regarding the transition of Medicaid Service Coordination Services to Care Management Services. Please click on the link below to see the questions and responses raised at a recent meeting that we believe might be of interest to you.

Please use this link to see more information about which Care Coordination Organizations are available in your county.
Information Presented at an Individual and Family Educational Session held to share information with Individuals and Families about the transition of service coordination to care management services.


Would you like to contribute your experience and recommendations to the development of priorities for Care Design New York?

We welcome your advice, guidance, and knowledge to guide us in our development and operation of our care coordination organization. We have developed a Self-Advocate and Family Member Advisory Committee to inform us. If you have interest in participation please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and indicate in the subject line Self Advocate and Family Member Advisory Committee.

Information for Individuals and Families

  • Care Managers will do all that your service coordinators currently do and more. They will be part of a team that includes clinical resources as needed.
  • Care Design NY plans to support both adults and children
  • CDNY will hire existing service coordinators, supervisors and other related staff from the participating agencies as well as new Care Managers and supervisors as needed.
  • Family members and individuals will be the leaders of a team that supports their choices.
  • CDNY is an organization made up of agencies, who currently support individuals with I/DD and their families, that have a rich experience of providing supports and services to individuals with IDD.
  • If your MSC agency is a member of CDNY, then it is our goal to have your MSC working for CDNY. In that case, it is our plan that you will be able to keep your MSC if you wish.
  • CDNY prides itself in being a culturally competent and diverse organization

OPWDD Consent and Enrollment Information

Contact Us
Corporate Office Location
8 Southwoods Blvd
Suite 110
Albany, NY 12211
(518) 235 -1888

New York City Location
460 West 34th Street
12th floor
New York, NY 10001

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Please only use number for urgent matters that cannot wait until the next business day.

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