Get Involved

Who knows how to support individuals with intellectual and/or developmental disabilities and their families better than you!

Care Design NY welcomes your guidance in the development and operation of our care coordination organization. We recognize that your advice is essential for us to provide the best service possible to our members; your knowledge, gained through experience, is key.

Opportunities

Join the Individual & Family Advisory Board in your region or simply attend a meeting to voice your opinion. 

Why our members join the advisory boards:

  • To help clearly outline the link to managed care
  • To work collaboratively with Care Design NY staff in setting goals and evaluating progress
  • To work on specific initiatives like staff development and the compilation of comprehensive resources to facilitate the work of Care Managers
  • To foster strong relationships between Care Managers and families
  • To increase knowledge and demystify all those acronyms
  • To help immigrant families with language and social barriers to access to services
  • To promote employment after high school

If you have interest in participating, please contact Danielle Wiltsie, Director of Individual, Family & Advocate Supports at This email address is being protected from spambots. You need JavaScript enabled to view it.

Speak Up

If you have specific information or feedback you would like to bring to our attention, we want to hear from you. We suggest contacting your Regional Director via phone or email. In addition, you are always welcome to reach out to anyone on the Leadership Team with ideas or concerns.

When you are not sure who to talk to, or how to reach your Care Manager or a supervisor, call our main number in Albany (518) 235-1888. During regular business hours, the receptionist who answers our phone in Albany can help you figure out who you need to speak with, anywhere in our organization, and how to reach that person quickly.

Care Design NY

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day.

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days and 24 hours per day on weekends and Care Design NY holidays.

Please use our office lines during normal business hours.

Care Design NY

Compliance Hotline

1-877-399-9106

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888

Corporate Office
8 Southwoods Blvd
Suite 110
Albany, NY 12211

Manhattan
460 W 34th Street
12th Floor
New York, NY 10001

North Country
107 Hammond Lane
Plattsburgh, NY 12901

Long Island
1 Michael Avenue
Farmingdale, NY 11735

Brooklyn
44 Court Street 
9th Floor
Brooklyn, NY 11201

Lower Hudson Valley
86 Main Street
3rd Floor 
Yonkers, NY 10701

Upper Hudson Valley
700 South Drive
Suite 204
Hopewell Junction, NY 12533

Capital Region
8 Southwoods Blvd
Suite 110
Albany, NY 12211

© 2019 Care Design NY. All Rights Reserved.