Individuals & Families

Care Design NY provides care management services to individuals with intellectual and/or developmental disabilities, and we are committed to supporting our members in a person-centered manner.

 Person-centered means that your needs and preferences are most important and the guiding force behind everything we do. Our care coordination services are available in your community, in your primary language, and with a sensitivity to your religious and cultural background.

Care Manager

A Care Manager works with a network of providers to plan and manage the services and supports you want and need. Your Care Manager wants to know what is important to you, what you need help with, and what your goals are.

Your Care Design NY Care Manager is also aware that things change in your life, and the supports and services you receive need to be responsive to those changes. Our Care Managers are knowledgeable, professional, respectful and good listeners.

Learn what you can expect from your Care Manager

Click Image to view document.

Resources for Families

Right and Responsibilities of
Persons Receiving Services

ADA Rights & Reasonable

Grievance Process
for Individuals

Care Design NY

Emergency After Hours On-Call


Please only use number for urgent matters that cannot wait until the next business day.

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days and 24 hours per day on weekends and Care Design NY holidays.

Please use our office lines during normal business hours.

Care Design NY

Compliance Hotline


This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888

Corporate Office
8 Southwoods Blvd
Suite 110
Albany, NY 12211

460 W 34th Street
12th Floor
New York, NY 10001

North Country
107 Hammond Lane
Plattsburgh, NY 12901

Long Island
1 Michael Avenue
Farmingdale, NY 11735

44 Court Street 
9th Floor
Brooklyn, NY 11201

Lower Hudson Valley
86 Main Street
3rd Floor 
Yonkers, NY 10701

Upper Hudson Valley
700 South Drive
Suite 204
Hopewell Junction, NY 12533

Capital Region
8 Southwoods Blvd
Suite 110
Albany, NY 12211

© 2019 Care Design NY. All Rights Reserved.