• Children hugging
    Person-Centered Care for

    Individuals & Families

    at Care Design NY

What to expect from your

CDNY Care Manager

Care Design NY provides care management services to individuals with intellectual and/or developmental disabilities, and we are committed to supporting our members in a person-centered manner.

This means that your needs and preferences are most important and the guiding force behind everything we do.

Our care coordination services are available in your community, in your primary language, and with a sensitivity to your religious and cultural background.

A Care Manager works with a network of providers to plan and manage the services and supports you want and need. Your Care Manager wants to know what is important to you, what you need help with, and what your goals are.

Your Care Design NY Care Manager is also aware that things change in your life, and the supports and services you receive need to be responsive to those changes. Our Care Managers are knowledgeable, professional, respectful and good listeners.

Care Managers posing while at their desk
Click to View and Download

Resources for Families

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Right and Responsibilities of
Persons Receiving Services

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ADA Rights & Reasonable

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Grievance Process
for Individuals

Care Design NY

Emergency After Hours On-Call


Please only use number for urgent matters that cannot wait until the next business day.

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days and 24 hours per day on weekends and Care Design NY holidays.

Please use our office lines during normal business hours.

Care Design NY

Compliance Hotline


This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888

Contact Us

Care Design New York

Corporate Office
8 Southwoods Blvd
Suite 110
Albany, NY 12211
Care Design NY provides care cordination throughout New York State, New York City and Long Island. Click here to view regional coverage areas.

Primary Numbers

  • Main Corporate Office
    General Inquiries
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
  • Compliance Hotline
    For Concerns or Compliance Issues

Who to Contact?

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