8 Southwoods Boulevard
Albany, NY 12211
Chairman of the Board
Chief Executive Officer
Chief Operating Officer
August 16, 2018
Dear Care Design NY Individuals & Families,
Care Design NY (CDNY) has begun its seventh week of operation as a Care Coordination Organization (CCO)/Health Home (HH) and we are excited and thankful that you have chosen CDNY to support you. The transition from Medicaid Service Coordination (MSC) to CCO/HH Services has had its challenges but we have tried to make this historic change as smooth and seamless as possible for individuals, families and staff. We are working very hard to ensure that we are meeting your needs and expectations even as we work through the challenges of this start-up period. Please do not hesitate to reach out to us.
Also, in the near future, we will be making information available to you about the opportunity for individuals and family members to be part of CDNY's regional individual/family advisory boards, which will be formed over the coming months.
Corporate Office Location
8 Southwoods Blvd
Albany, NY 12211
(518) 235 -1888
Care Design NY Emergency After Hours On-Call
Please only use number for urgent matters that cannot wait until the next business day.
The emergency after hours number will only be in operation after 5pm to 8:30am on business days and 24 hours per day on weekends and Care Design NY holidays. Please use our office lines during normal business hours.
Care Design NY Compliance Hotline
This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.