Emergency Contact
Please only use number for urgent matters that cannot wait until the next business day.

Corporate Office
Please use this number during normal business hours.

Individuals & Families

  • A care coordination organization that is driven by individual, family, and member input
  • A Care Manager who works for you and has no other conflict


  • A place to transition MSCs as required by Conflict-Free Case Management (CFCM)
  • Access to a common HIT platform & care coordination system already developed by PHP

Upcoming Events

Dates/Locations/Times of Care Coordination Organization Family Educational Forums


We are a partner to the only managed care plan for people with intellectual and developmental disabilities in New York: Partners Health Plan CPHD.

Who Are We?

We are a Care Coordination Organization (CCO) that is driven by individual, family and provider input.

We will deliver care management services specifically designed to meet the needs of children and adults with IDD and their families. We will deliver services in thirty counties in New York State and remain committed to ensure that the staff who work for you remain right in your community.

We will ensure, by demonstrating in our everyday performance, that:

  • Individuals and families are at the center of all we do.
  • We work for individuals and families.
  • We value what individuals and families have to say.
  • We are focused on outcomes that meet individual needs.
  • We will be strong advocates and protect individuals’ rights.
  • We are committed to respecting and meeting the cultural and ethically diverse values of individuals and families we support.

Care Design New York will support you to design a plan to incorporate the services and supports important to you. Our care management services will build upon the foundation created by service coordination to create and deliver a more comprehensive coordination of services and supports for individuals.

How to Contact Us?

  • Emergency After Hours On-Call

Please only use number for urgent matters that cannot wait until the next business day.

The emergency after hours number will only be in operation after 5pm to 8:30am on business days and 24 hours per day on weekends and Care Design NY holidays. Please use our office lines during normal business hours.

Emergency After Hours On-Call
  • Compliance Hotline

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.

  • Care Design NY Corporate Office

Corporate Office
8 Southwoods Blvd
Suite 110
Albany, NY 12211

460 W 34th Street
12th Floor
New York, NY 10001

North Country
107 Hammond Lane
Plattsburgh, NY 12901

Long Island
1 Michael Avenue
Farmingdale, NY 11735

44 Court Street 
9th Floor
Brooklyn, NY 11201

Lower Hudson Valley
86 Main Street
3rd Floor 
Yonkers, NY 10701

Upper Hudson Valley
700 South Drive
Suite 204
Hopewell Junction, NY 12533

Capital Region
8 Southwoods Blvd
Suite 110
Albany, NY 12211

© 2019 Care Design New York