Our Story

Care Design New York was created with the involvement and participation of over 70 agencies with long and successful histories of specializing in the provision of services to children and adults with Intellectual and/or Developmental Disabilities (IDD). Our story is rooted specifically in the provision of Medicaid Service Coordination.

The agencies recognized that with the requirement for New York State to provide Medicaid Service Coordination in a conflict-free way, and to increase the provision of that service to a more elevated “Care Management," they wanted to be involved and on the forefront of that transformation.

We are stronger with the involvement of all of our partners. One in particular, Partners Health Plan (PHP), is the only managed care health plan for individuals with IDD in New York State. 

Our Mission

Our mission is to assist individuals with intellectual and/or developmental disabilities to get the supports and services they need to live a quality life.

Our Commitment

Individuals and families are at the center of all we do at Care Design NY. We will assist you, and advocate with and for you, to ensure that you have information and resources to make informed choices in your life.

We will work in partnership with you to achieve the life you desire, ensuring that you have access to the support and services that are needed by providing Health Home Care Management. This newly designed service is a new way to coordinate care, combining developmental disability services and supports with health, wellness and behavioral health services.

Member Organizations

These are the member organizations and governing body of Care Design NY.

Each of our member has affiliated agencies that have a history of providing supports and services to individuals with intellectual and/or developmental disabilities.

We believe that all services available to families and individuals with developmental disabilities should be:

  • Person centered
  • Holistic individualized
  • Responsive to changing needs
  • Culturally sensitive and ethnically diverse
  • Provided right in your community
  • Based on individual choice

In their own words!

We have many experienced, talented and committed employees at Care Design NY.

Here are the comments from just a few, and how they feel about working here and helping our members each day!

  • Staff 2
  • Staff 4
  • Staff 1
  • It's about setting Goals
  • Danielle R
  • It's about Relationships...
  • "I've always said that Service Coordination means, "at your service;" there's nothing, or very little, that MSCs haven't done, or really are unable to do (as long as it's safe and legal.)."

  • "I have establish wonderful relationships with my clients, feel honored to work with them and their expressing appreciation for my hard work in helping them obtain services makes my job worthwhile."

  • "I am very loyal, a team player, and ready for the new challenges that await."

  • "I have seen first-hand individuals achieve goals they did not think they could accomplish!"

  • "I am motivated and enthusiastic, and enjoy the opportunity to contribute to our members successes."

  • "I have establish wonderful relationships with my clients, feel honored to work with them and their expressing appreciation for my hard work in helping them obtain services makes my job worthwhile."

February 21, 2018

Transition Plan

for Home and Community-Based Services (HCBS), Health Home Care Management for Individuals with Intellectual and/or Developmental Disabilities (I/DD), and the Development of Specialized Managed Care
With Federal and State approval, beginning July 1, 2018, New York State initiated the transformation of the State's system of services for people with intellectual and/or developmental disabilities (I/DD) to better integrate services, promote the better use of resources to meet growing and changing needs, and become truly person-centered.

Rest assured that Care Design NY will help you; we will advocate with you, and for you, to have access to the most integrated services and all the information you need to make informed choices for a meaningful life.

Other Useful Links

Care Design NY

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day.

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days and 24 hours per day on weekends and Care Design NY holidays.

Please use our office lines during normal business hours.

Care Design NY

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888

Contact Us

Care Design New York

Corporate Office
8 Southwoods Blvd
Suite 110
Albany, NY 12211
Care Design NY provides care cordination throughout New York State, New York City and Long Island. Click here to view regional coverage areas.

Primary Numbers

  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942

Who to Contact?

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